Your organization has already learned valuable lessons about how it should be designed. Whether those lessons become wisdom is another matter.
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Famous Interviews with Joe Dimino
A question from Joe Dimino made me reflect on one of the most important lessons from my career.
How to Build a People-Based Information System
A practical approach for identifying critical tacit knowledge, designing how it moves, and ensuring it doesn’t leave when people do.
Sometimes the Pattern Arrives Before the Explanation
You don’t need to understand why something is happening before you can start learning from it.



