In my Executive Brief introducing Enterprise Cognition, I argued that organizations don't compete simply by making better decisions. They compete by improving the perceptions that shape those decisions. That's an interesting idea, but it naturally raises another...
Your organization has already learned valuable lessons about how it should be designed. Whether those lessons become wisdom is another matter.
A practical approach for identifying critical tacit knowledge, designing how it moves, and ensuring it doesn’t leave when people do.
You don’t need to understand why something is happening before you can start learning from it.